Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if your product is faulty, arrives damaged, or is not what you ordered. Unfortunately, due to health and safety regulations that apply to skincare and personal care products, we cannot accept returns or exchanges for change of mind — so please choose carefully and feel free to contact us with any questions before you order.
Damages and issues
Please inspect your order when it arrives. If your item is faulty, damaged in transit, or incorrect, contact us within 14 days at contact@deluxeyou.com.au with your order number and a photo of the item, so we can evaluate the issue and make it right with a replacement or refund.
How returns work
To start a return, contact us at contact@deluxeyou.com.au first — items sent back without an approved return request cannot be accepted. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Returns are to be sent to: DeluxeYou Aesthetics at 80-81/50 Anderson St, Fortitude Valley QLD 4006. You'll need your receipt or proof of purchase, and unless the fault itself prevents it, please return the item in its original packaging.
Non-returnable items
For hygiene and safety reasons, skincare and personal care products cannot be returned or exchanged for change of mind, including if opened or used. Gift cards are not returnable or redeemable for cash. If you have questions about a specific item, please get in touch before purchasing.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@deluxeyou.com.au.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage — regardless of the 14-day period above.